news & articles

All articles tagged with "Retail"

What can hotels learn from omnichannel retailers?

At EDC, as we have worked with hotel operators, we have realised that they are probably five or more years behind omnichannel retailers when it comes to developing a payment acceptance strategy. In this article, Mark Beresford (Director, London), looks at the five key learnings from best-in-class retailers where hotels operators are acknowledging as key to success in developing a payment acceptance strategy.

by Mark Beresford | Dec 01, 2024

9 mins read

Artificial Intelligence in the Retail Sector: Inside Four Critical Implementation Areas

Building on our initial exploration of AI in retail, we are now examining how this technology is actively reshaping core business operations. From enhancing customer experiences to revolutionising inventory management, supply chain logistics, and in-store security, retailers are discovering that AI adoption is not optional – it is imperative for staying competitive in today's market.

by Mark Beresford | Nov 01, 2024

5 mins read

Ep42: Ralf Germer, Co-Founder and CEO at PagBrasil, Navigating the complexities of the Brazilian Payments Ecosystem

Samee Zafar meets with Ralf Germer, Co-Founder and CEO of PagBrasil, to delve into the evolving landscape of payment processing in Brazil.

by Samee Zafar | Oct 17, 2024

30 mins read

Conversation with Laurent Blanchard, CEO at Ingenico

Gregoire Toussaint (Director, Paris) recently spoke with Laurent Blanchard, CEO at Ingenico. During the conversation, Laurent talked about the firm and how it adapts to the changing client needs, as well as his views on the most relevant payment innovations expected in coming years

by Gregoire Toussaint | Apr 02, 2024

3 mins read

The Merchant’s Guide to the Payment Acceptance Maze: Avoiding Hidden Fees and Maximizing Profits

Accepting and managing payments has evolved into a complex affair for many retailers across North America, with more payment methods, new customer journeys, blurring of physical and digital sales channels, and increasing fraud. These factors are all contributing to increasing inefficiencies in how retailers accept and manage payments, with the Cost of Payment Acceptance (CoPA) slowly rising. In this article, Mark Beresford (Head of the Retail Practice, London) and Davide Villa (Senior Consultant, San Francisco) jointly looked at some of these factors, and how EDC’s proprietary 360° Payment Diagnostic Methodology can support retailers in reducing and future-proofing the cost of accepting payments.

by Mark Beresford | Mar 01, 2024

11 mins read

How AI is transforming the rewards and incentive industry in the US

Rewards and incentive programs play an important role in driving additional sales for retailers and motivating employees to hit performance targets. The wider availability of artificial intelligence (AI) is transforming how businesses implement rewards and incentive programs. In this article, Davide Villa (Senior Consultant, San Francisco) looks at the benefits and challenges that businesses face in implementing AI within rewards and incentive programs.

by Davide Villa | Apr 02, 2024

12 mins read