All Articles Tagged With "Omnichannel"

Optimizing Payments to achieve Profitability in Food Delivery (part 2 of 2)

Food delivery exploded during the pandemic, but can it finally crack the profitability code? Mark Beresford (Director, London) and Justine Morvan (Business Analyst, London) have collaborated in an investigation into the challenges of the food delivery industry. In this Part 2 of a two-part investigation, the EDC Retail Practice has taken a deeper dive into the payment infrastructures used by food delivery companies and how new payment acceptance and payment optimisation methodologies are contributing to supporting growth and the drive towards profitability. If you missed Part 1 of this two-part investigation then click this link.

by Mark Beresford | May 01, 2024

11 mins read

Fizz or Fixture? Pay-at-Table's Staying Power in the Restaurant Industry

Pay-at-table (PAT) technology has taken the restaurant scene by storm, allowing diners to settle their bills directly from their tables. But is this a game-changer that enhances the dining experience, or a fleeting trend born out of the COVID-19 era? In this article, Mark Beresford (Director, London), dives into the various PAT solutions available, explores their impact on both customers and restaurants, and ultimately asks: is PAT here to stay?

by Mark Beresford | May 01, 2024

12 mins read

Optimizing Payments to achieve Profitability in Food Delivery (part 1 of 2)

Food delivery flourished during the pandemic, but can it finally crack the profitability code? In this two-part investigation, the EDC Retail Practice dives deep into the challenges and market dynamics holding back the industry, and explores how innovative payment solutions might hold the key to unlocking sustained success. In Part 1 of this two-part article, Mark Beresford (Director, London), head of the EDC Retail Practice, has collaborated with Justine Morvan (Business Analyst, London) to explore some of the challenges and issues in food delivery, the market dynamics, and how profitability remains elusive.

by Mark Beresford | Apr 02, 2024

11 mins read

Returns: How optimising the customer checkout journey can turn a financial void into a cash cow

In 2022 the EDC retail payments practice asked the question “Can retailers ban a customer who returns too much?” and in another article described the “5 best practices to improve the returns process that will increase sales”. Justine Morvan (Business Analyst, London) has returned (no pun intended) to the persistent challenge of merchant returns to see how optimising the customer checkout journey can help.

by Justine Morvan | Mar 01, 2024

13 mins read

The return of the Chinese consumers to Europe

Pre-pandemic, merchants in Europe were falling over themselves to accept Chinese payment methods both in store and online. According to the World Tourism Organization (UNWTO), there were 141 million Chinese visits to Europe in 2019. Also, according to UNWTO, Chinese tourists spent an average of €1,919 per day in Europe in 2019, which is significantly higher than the average spending of other nationalities. The affluence of the Chinese middle class continues to grow rapidly, meaning the segment has more disposable income to spend on travel. In 2022 we only saw 25 million Chinese visits to Europe, representing a 44% compound decrease in visitor numbers between 2019 and 2022. As more global travel restrictions are relaxed, Mark Beresford (Director, London) has looked at the importance of accepting Chinese payment methods for merchants across Europe.

by Mark Beresford | Sep 05, 2023

9 mins read

Commercial Payment International Europe 2023

Gregoire Toussaint (Director, Paris) moderated two panel discussions related to B2B payments during the Commercial Payment International (CPI) Europe 2023 held in London in March.

by Gregoire Toussaint | May 03, 2023

2 mins read

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