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All articles about Retail sector

Can retailers ban a customer who returns too much?

Can retailers ban a customer who returns too much?

Over a decade ago, EDC’s Retail Practice was advising a fast fashion brand that had blacklisted several customers with an unusually high number of returned items that appeared to have been worn.

by Mark Beresford | Sep 01, 2022
6 mins read
EDC learnings from MPE 2022 - Part 1

EDC learnings from MPE 2022 - Part 1

Edgar, Dunn & Company (EDC) was asked by the MPE organisers to chair four different panels during the 2022 event.

by EDC Team | Jul 25, 2022
10 mins read
Why are retailers redefining their digital customer journeys?

Why are retailers redefining their digital customer journeys?

Shoppers are already interacting digitally and using technology within their retail journeys – hence their shopping behaviour is already omnichannel (or as we like to say at Edgar, Dunn & Company (EDC), they are digitally connected consumers).

by Mark Beresford | May 30, 2022
10 mins read
Removing friction from the customer journey was a significant theme at the Retail Technology Show for 2022

Removing friction from the customer journey was a significant theme at the Retail Technology Show for 2022

As consumers return to the bricks-and-mortar stores following the pandemic, retailers must place greater emphasis on a customer-centric design and invest in technology to remove friction in the payment checkout process.

by Mark Beresford | Apr 28, 2022
5 mins read
5 best practices to improve the returns process that will increase sales

5 best practices to improve the returns process that will increase sales

For most retailers today, the key principle of their integrated omnichannel strategy is to place the customer at the centre, enhancing the customer experience and providing greater speed and convenience.

by Mark Beresford | Mar 30, 2022
6 mins read
Selling Online in Brazil: What Every Cross-border Merchant Should Know

Selling Online in Brazil: What Every Cross-border Merchant Should Know

Due to the pandemic, e-commerce has taken centre stage in retail, and more and more merchants are selling online to meet the growing online demand for their products and services.

by Manuel Cigala | Feb 01, 2022
8 mins read
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