Created in partnership by Chargebacks911 and Edgar, Dunn & Company, this report highlights both prevailing fraud trends and key pain points for retailers in general – and eCommerce merchants in particular. Participants include businesses of all sizes across various industries, aiming to establish a benchmark for merchants to compare their experiences. However, the data revealed a concerning insight: many merchants lack full awareness of their own chargeback situation, let alone industry trends. Even more troubling, the majority make only minimal efforts to combat invalid claims. This report presents a stark reality but offers valuable insights to help retailers understand the risks of chargebacks and improve their dispute management strategies.

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