Hotel Electronic Distribution Network Association (HEDNA) set up a Global Hospitality Payment Working Group in early 2016 to provide clarity as to options, design and best practices for the entire stream of payment processing in the hotel industry. Mike Carlo (Onyx CenterSource) and Pascal Burg (Edgar, Dunn & Company) co-chaired the HEDNA Global Hospitality Payments Working Group that included representatives from a wide range of hotel industry stakeholders.

This white paper is primarily based on the findings from that payment working group. The objective is to gain a better understanding of the current situation about payments in the hospitality sector, access available solutions that would address the key pain points and recommend future best practices for three key areas: Guest-centric payments, B2B payments and Commissions.

The white paper is available to download here