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The New Rules for AI: Inside the EU’s Bold Legislation

Discover how the EU AI Act reshapes Agentic Commerce—risk rules, transparency, and compliance challenges for AI agents in retail and payment

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One Year On: UK’s APP Fraud Reimbursement Rules

One Year On: UK’s APP Fraud Reimbursement Rules

Mark Beresford (Director, London) and Reuben Joseph (Business Analyst, London) have looked at the UK’s new mandatory Authorised Push Payment (APP) fraud reimbursement rules that came into effect on 7 October 2024. One year after the rule came into force several key outcomes and trends have emerged. In this article, Mark and Reuben have seen whether the first year has been a success, if there are there some gaps in the scheme, and whether the fraudsters are equally adapting to the regulatory changes.

Payments
Strategy Consulting
by Mark Beresford | Nov 01, 2025
9 min listen
9 min read
B2C
Digital payments
Tap, ride, repeat: The Digital Payments Reinvention of Theme Parks

Tap, ride, repeat: The Digital Payments Reinvention of Theme Parks

Elisabetta Nadal (Consultant, London) has taken a closer look to how the theme park industry is going digital - from AR-powered attractions to contactless and wearable payments. Technology and payments are redefining guest experiences, boosting spending, and driving the next wave of growth in the $89 billion global amusement park market.

Retail & Hospitality
Payment Optimisation
by Elisabetta Nadal | Oct 30, 2025
6 min listen
6 min read
Mobile Wallets
Digital payments
Alternative Payment Methods
Payments Leaders’ Summit London: Insights and Innovation Across Sectors

Payments Leaders’ Summit London: Insights and Innovation Across Sectors

Mark Beresford (Director, London), Volker Schloenvoigt (Director, London), Elisabetta Nadal (Consultant, London) and Beatrice Sava (Senior Consultant, London) attended the Payment Leader’s Summit (PLS) in London on 21st & 22nd October 2025.

Retail & Hospitality
Payment Optimisation
by Mark Beresford | Oct 28, 2025
2 min listen
2 min read
B2C
Digital payments
Hospitality
AI Agents
Agentic Commerce
The New Rules for AI: Inside the EU’s Bold Legislation

The New Rules for AI: Inside the EU’s Bold Legislation

Mark Beresford (Director, London) has been reviewing the EU Artificial Intelligence (AI) Act and asked the question that many businesses are asking - What are the implications for this comprehensive EU legislation for Agentic Commerce?

Payments
Strategy Consulting
by Mark Beresford | Oct 28, 2025
8 min listen
8 min read
Agentic Commerce
AI
Travel Series: Innovation & future of payment processes - preparing for what’s next

Travel Series: Innovation & future of payment processes - preparing for what’s next

Throughout 2025, Edgar, Dunn & Company’s (EDC) Travel Payments practice will be publishing seven articles as part of the series “From Plumbing to Shopfront: How “Payments” is Changing for Airlines” to cover seven identified payment-related issues across four themes: payment acceptance, payment issuing, internal organisation, and technology & processes. In the seventh and final article, Julia Callejo (Manager, Paris) explores Modern Airline Retailing as a major catalyst set to drive innovation and transformation in the years ahead. The article outlines the historical evolution of the airline industry and explains the relevance of initiatives such as New Distribution Capability and Offers and Orders. It also highlights the payment-related implications of these changes and emphasises the importance for airlines to establish a future-ready payment strategy.

Travel & Transport
Strategy Consulting
by Julia Callejo | Oct 01, 2025
8 min listen
8 min read
airline payments
Omnichannel
Digital payments
Modern Airline Retailing
Payment Orchestration: Still the Holy Grail for Merchants?

Payment Orchestration: Still the Holy Grail for Merchants?

Louis Wapler (Manager, Paris) attended the European Payment Leader's Summit (PLS) in Amsterdam on 15th & 16th September 2025, alongside Mark Beresford (Director, London). During this event, Mark and Louis had the pleasure to moderate several discussion panels with payment experts from merchants and payment providers, with a particular focus on cross-border payments and orchestration strategies. Louis also chaired 3 merchant roundtable sessions involving over 30 merchants representing OTAs, airlines, hotels, fashion retailers, online trading platforms, and e-commerce food distribution companies. In this post-event article, Louis examines what emerged as the dominant theme across virtually every merchant conversation: Payment Orchestration. Despite the maturity of the concept, Louis discovered that merchants’ understanding and implementation approaches significantly vary across sectors, raising important questions about ROI justification and the true drivers behind orchestration adoption.

Payments
Payment Optimisation
by Louis Wapler | Oct 01, 2025
5 min listen
5 min read
Payment Orchestration
Cross-border payments
Smart Routing
Reconciliation
Vendor Management

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