Governance matters: structuring payment ownership inside airlines
Throughout 2025, Edgar, Dunn & Company’s (EDC) Travel Payments practice will be publishing seven articles as part of the series “From Plumbing To Shopfront: How ‘Payments” is Changing for Airlines” to cover seven identified payment-related issues across four themes: payment acceptance, payment issuing, internal organisation, and technology & processes. In this fourth article, Charlotte Piron-Seth (Senior Consultant, Paris) explores a critical yet often overlooked enabler of payment performance: internal governance. While many airlines invest in payment innovation, few treat payments as a strategic function. Based on project experience, the article shows how fragmented ownership delays progress and misaligns priorities. It outlines four practical steps to strengthen governance - essential for moving from reactive execution to long-term success
Travel & Transport
Payment Optimisation

by Charlotte Piron-Seth | Jul 01, 2025