Edgar, Dunn & Company has published their fifth annual retailer survey report and payments continue to be a hot topic for retailers.
Today, consumers expect and demand seamless service across all retail channels, regardless of the challenges this poses the retailer. They expect to be able to shop anywhere, any time and from any location. The modern retailer is expected to be able to offer the answer to all these evolving consumer preferences and deliver seamless customer experiences.
This year, we explore the evolving omnichannel landscape, the role of payments and the evolution of customer experience in the retail industry.
This year’s report, sponsored by ACI Worldwide, was co-authored by Mark Beresford and Max Shinerock.
About the Author: Max Shinerock
Max is a Senior Consultant based in EDC’s London office. Having joined EDC in 2010, he comes from a strong background in Economics. Max has worked with card networks, issuers, acquirers, airlines, retailers and mobile network operators across EMEA in projects focusing on innovation and opportunity identification, pricing and business strategy.Max has authored various articles on financial services over the last few years. Max holds a BSc in Economics and Politics from Southampton University.