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The Agentic Commerce revolution in Online Travel Agent (OTA) payments

Agentic commerce is transforming OTA payments. Discover how AI agents change MoR models, reshape OTAs and create new risks and opportunities

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Convenience Meets Flexibility: Why The Future of Retail and Hospitality Is Mobile

Convenience Meets Flexibility: Why The Future of Retail and Hospitality Is Mobile

Mark Beresford (Director, London) and Sam Crawford (Business Analyst, London) have taken a closer look at mobile commerce and how it is rapidly changing retail and hospitality, making seamless in-app shopping and digital payments essential for customer engagement. The article shows how personalisation, convenience, and agentic commerce are creating competitive advantage. Optimisation of mobile channels to meet evolving customer expectations may be the key to avoiding falling behind in this fast-moving digital retailing market.

Payments
Strategy Consulting
by Mark Beresford | Dec 01, 2025
8 min listen
8 min read
Digital payments
Mobile Commerce
e-commerce
Agentic Commerce
The Agentic Commerce revolution in Online Travel Agent (OTA) payments

The Agentic Commerce revolution in Online Travel Agent (OTA) payments

Agentic commerce is set to transform this landscape, with AI agents increasingly able to search, compare, and book flights, hotels, and travel packages on behalf of travellers. In this article, Julia Callejo (Manager, Paris) and Mark Beresford (Director, London) explore the implications of this shift for OTA’s payment acceptance, highlighting how agentic commerce adds another layer of complexity to the already intricate ecosystem.

Travel & Transport
Go-To-Market Strategy
by Julia Callejo | Dec 01, 2025
9 min listen
9 min read
Agentic Commerce
Travel Agents
B2C
Advanced Payments and Fintech Report 2026

Advanced Payments and Fintech Report 2026

Each year, our Advanced Payments and Fintech Report provides a comprehensive view of the latest trends defining the payments landscape. Now in its 18th edition, the report examines 14 themes across four domains, highlighting how innovation, evolving business models, and shifting consumer expectations are driving rapid industry change. In 2025, AI, digital identity, embedded finance, and emerging infrastructure are shaping how money moves, how businesses operate, and how consumers interact with financial services.

Payments
Payment Optimisation
by EDC Team | Nov 03, 2025
3 min listen
3 min read
Payment Methods
AI
Digital payments
Data
One Year On: UK’s APP Fraud Reimbursement Rules

One Year On: UK’s APP Fraud Reimbursement Rules

Mark Beresford (Director, London) and Reuben Joseph (Business Analyst, London) have looked at the UK’s new mandatory Authorised Push Payment (APP) fraud reimbursement rules that came into effect on 7 October 2024. One year after the rule came into force several key outcomes and trends have emerged. In this article, Mark and Reuben have seen whether the first year has been a success, if there are there some gaps in the scheme, and whether the fraudsters are equally adapting to the regulatory changes.

Payments
Strategy Consulting
by Mark Beresford | Nov 01, 2025
9 min listen
9 min read
B2C
Digital payments
Tap, ride, repeat: The Digital Payments Reinvention of Theme Parks

Tap, ride, repeat: The Digital Payments Reinvention of Theme Parks

Elisabetta Nadal (Consultant, London) has taken a closer look to how the theme park industry is going digital - from AR-powered attractions to contactless and wearable payments. Technology and payments are redefining guest experiences, boosting spending, and driving the next wave of growth in the $89 billion global amusement park market.

Retail & Hospitality
Payment Optimisation
by Elisabetta Nadal | Oct 30, 2025
6 min listen
6 min read
Mobile Wallets
Digital payments
Alternative Payment Methods
Payments Leaders’ Summit London: Insights and Innovation Across Sectors

Payments Leaders’ Summit London: Insights and Innovation Across Sectors

Mark Beresford (Director, London), Volker Schloenvoigt (Director, London), Elisabetta Nadal (Consultant, London) and Beatrice Sava (Senior Consultant, London) attended the Payment Leader’s Summit (PLS) in London on 21st & 22nd October 2025.

Retail & Hospitality
Payment Optimisation
by Mark Beresford | Oct 28, 2025
2 min listen
2 min read
B2C
Digital payments
Hospitality
AI Agents
Agentic Commerce

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